Overview
We want you to love your purchase. If you are not satisfied with your order, we offer returns and refunds under fair and transparent conditions.
30-Day Satisfaction Guarantee
At Sooliv™, we stand behind the quality and comfort of our insoles. That’s why we offer a 30-day satisfaction guarantee from the date of delivery.
To be eligible for a return, the following conditions must be met:
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The item must be returned in its original packaging
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A receipt or proof of purchase is required
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You must contact us at support@nestrya.com to receive return instructions before sending anything back
⭐ A refund is only issued after the item has been returned to us and inspected.
Eligibility
You may request a return or refund if:
- The product is defective, damaged, or incorrect.
- The item has not been used and is in its original packaging.
- The request is made within 14 days of delivery.
Process
- Contact our support team at [support@nestrya.com] with your order number and reason for return.
- We will provide instructions for returning the item to the supplier.
- Once received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet:
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Double-check your bank account
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Contact your credit card company (processing time may vary)
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Contact your bank
If you still have not received your refund, please contact us at:
📧 support@nestrya.com
